Job description for a Furniture Shop Manager

The shop manager will report directly to the Operations Manager, and will be responsible for the following tasks and duties, some of which may be delegated to volunteers. The job also includes the supervision of the Assistant Manager, two full time and one part time paid drivers.

St Luke's offers a friendly and supportive environment where managers are committed to the professional development of their staff.

Job Purpose

To raise funds for the Hospice by selling donated furniture, household items and bric a brac to the general public.

To provide a courteous and helpful service to the public in a pleasant environment.

To comply with St Luke’s Hospice Charity Shops procedures and policies.

To maintain effective working relationships with managers, colleagues, paid staff, volunteers and community contacts in order to achieve business objectives and create a positive and happy atmosphere.

To promote the work of the Hospice to the general public.

Main Duties

  1. To be responsible for the overall management of the shop.
  2. To be responsible for the running of the office within the shop, ensuring all the paperwork is completed and filed in an organised and efficient manner.
  3. Holding a key to the shop premises
  4. Opening and closing the shop, and ensuring that the advertised trading hours are adhered to.
  5. Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.
  6. Encouraging and accepting donated goods for sale.
  7. Ensuring that the telephone bookings for the collection of donated items are carried out correctly.
  8. Ensuring that the correct arrangements are made for the delivery of sold furniture.
  9. Sorting and preparing goods for sale, and overseeing a pricing policy for the shop.
  10. To arrange for safety checks to be carried out on saleable donated electrical items.
  11. To be accountable for all monies in the shop, to be responsible for banking the takings, for completing weekly returns and for petty cash in the shop, and maintaining other records as required.
  12. To keep under review shop equipment and stationery requirements.
  13. To manage the shop volunteers. This is to include over-seeing the volunteer rota, contributing to the training of volunteers, and encouraging volunteers to take an interest in the shop and the Hospice.
  14. To be prepared and able to drive any of the company vehicles up to 35cwt van.
  15. To supervise the work of the drivers and ensure that the vans are kept clean and serviced regularly.
  16. To report any accidents or faults with the van immediately they have occurred.
  17. To conduct yourself in a polite and helpful manner. Many of our donors have recently suffered bereavement.
  18. To ensure that goods collected comply with the Trading Standards Regulations.
  19. To help display incoming heavy items and at the end of the day to leave the shop in an attractive and tidy condition.
  20. To ensure that the storage areas are kept in an orderly and tidy condition when bringing in donated items.
  21. To attend regular staff meetings
  22. To ensure the best possible presentation and display of goods for sale.
  23. To be prepared to work in another of the St Luke’s charity shops outlets if and when required
  24. To assist with any other duties as they arise

Training

Full training will be given in all aspects of the management and operation of the shop.

Attendance at training sessions elsewhere may occasionally be required.

The shop manager and assistant manager will be responsible for the training and induction of volunteers.

Working Hours and Conditions of Employment.

Hours as required to carry out duties, but are estimated at thirty-seven and a half hours per week. This will include working on Saturdays with a day off during the week.

There is a one-hour lunch break.

Holidays are twenty-five days per year, increasing with service, plus bank holidays.

The position is subject to a three-month probationary period.