Caring for People in Harrow & Brent

Director of Patient Services

Contract: Permanent, Full-time

Salary: £70,000 – £75,000

Location: St Lukes Hospice

Closing Date: 14th October 2022

Job Purpose and scope

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Summary

The post holder is responsible for the overall daily operational services ensuring safe and responsive care of the patient and their family, whether at home or in the inpatient unit.

They will work with MD to ensure a culture of learning and development where innovation and critical thinking is encouraged. They will also be responsible to look at gaps in the service of unmet need, so that we can develop structures and processes which enables continuous improvement to enhance the experiences of our service users and staff.

The post holder will need to have experience of working with contracts, looking to evaluate current contractor performance, renewing or negotiating current contract terms to best suit St Luke’s needs and priorities.

This role will also need to represent St Luke’s at external stakeholder and partnership meetings to negotiate funding streams and working practices with particular relevance to the Integrated pathways for the Integrated Care Borough (ICB’s) and Integrated Care System (ICS).

The Director of Patient services will be a real influencer in driving the culture of the whole organisation, so the need to be an excellent communicator and listener are a key skill set. This role will need to ensure that all managers and staff reporting to the post holder engage and recognise the needs of the service, to enable St. Luke’s to deliver a culturally sensitive service, which respects the uniqueness of each individual.

The post holder responsible for ensuring that staff work in an open and collaborative manner with all our staff and volunteers both in the Hospice and with our external partners and stakeholders.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is subject to amendment in consultation with the post holder.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

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