Caring for People in Harrow & Brent

Reception Volunteer

Accountable to: Facilities Coordinator

Volunteer Receptionist – St Luke’s Hospice, Kenton

Various Shifts Available: Monday – Friday 8am-1pm & 1pm-6pm Saturday & Sunday 10am-2pm & 2pm-6pm

Do you like meeting people or have call handling experience? We need people to join our team of friendly Volunteers to offer a warm welcome to visitors and callers to the Hospice.

Each volunteer shift on Reception is typically 5 hours and we ask for a commitment of a minimum of one shift every 2 weeks.

Previous Admin, Customer Service or Reception experience is desired but not essential as full training will be provided – all you need is a friendly, willing and helpful attitude.

Please note this is an unpaid volunteer role.

Duties Include:

  • Meeting and greeting all visitors to the Hospice with warmth, courtesy and efficiency
  • Notifying nursing staff that a patient/visitor has arrived and that they are ready to receive them
  • Escorting the patient/visitor to the appropriate unit is required
  • Ensuring that any other queries are dealt with by the appropriate member of staff
  • Providing refreshments for those waiting in Reception Finding a place of privacy for those distressed
  • Receiving and sorting post Switchboard management maintaining a “message book” system for other receptionists
  • Replenishing water in floral displays in the Reception area
  • Maintaining sufficient stationery stock for Reception use
  • Dealing with lottery draw tickets
  • Dealing with incoming donations
  • Ensuring that the Reception area is neat and tidy at all times

What we are looking for:

  • Good organisational skills
  • Good communication and interpersonal skills

What we can offer:

  • The opportunity to gain experience, develop skills or put your existing skills to use
  • The chance to work with a friendly team and make new friends
  • Flexibility to fit with your lifestyle
  • The sense of fulfilment from helping to support St Luke’s Hospice
  • Reimbursement of reasonable travel expenses (capped)

If you want to join the team, or would like more information or a chat about the role, apply today and one of the Volunteer Team will contact you directly to discuss.

Job Types: Full-time, Part-time, Volunteer

This Role Description is a broad outline that will be reviewed according to the development needs of St Luke’s Hospice.

Sign up to our newsletter

By giving us your email address, you’re giving us permission to email you about our work

Website by Agency For Good