Caring for People in Harrow & Brent

Lottery Terms & Conditions

Policy Statement

These are the St Luke’s Hospice Lottery terms and conditions. By entering the lottery entrants agree to be bound by terms and conditions. St Luke’s Hospice reserves the right to amend these terms and conditions from time to time without prior notice. The current rules will be posted on our website. A hard copy may be obtained by emailing

St Luke’s Hospice Lottery full terms and conditions

  1. To enter the lottery, you must be a GB resident aged 16 (sixteen) or over. St Luke’s Hospice has age verification procedures in place. Underage gambling is an offence.
  2. There will be 15 guaranteed weekly winners and 15 cash prizes with no roll-over.
  3. All tickets are priced at £1. All payments must be received in cash or cleared funds before the ticket can be entered into the draw and is eligible to win a prize.
  4. All new players will be sent a welcome letter (except for single ticket players) advising them of their randomly selected unique draw number created by secure computer software. The lottery is computer based, and uses Donorflex Software provided by Care Data Systems, Patrick House, Lakeside Centre,180 Lifford Lane, Birmingham B30 3NU, who will certify that the software is truly random, in accordance with the requirements of the Gambling Commission.
  5. All lottery entry sales are final and subject to Rule 12 below, and except as allowed under clause 13, no refunds will be made at any time. You acknowledge that your payment of £1 per ticket to enter the lottery does not guarantee that you will win any prize.
  6. The draw for the prizes will be made weekly, normally on a Thursday at the St Luke’s Hospice office with the exception of Bank Holidays where the draw will take place on the next working day. You do not need to attend the draw to win a prize.
  7. Prize winners will be notified by letter or telephone within 7 days of the draw, with exception to the Christmas holiday period whereby we will notify you of the win in the first two weeks of the New Year. The weekly winners will also be published on our website.
  8. Prizes awarded will be made by cheque in the name of the entrant only.
  9. You are solely responsible for providing St Luke’s Hospice with your accurate and up-to-date contact details and advising St Luke’s Hospice of
    any changes to these. St Luke’s Hospice will not be liable for any failure or inability to contact any entrant due to any errors, omissions or inaccuracies in the contact details. In the event of winning cheques remaining un-cashed St Luke’s Hospice reserves the right to return unclaimed prizes to St Luke’s Hospice Funds after a period of 6 months.
  10. It is a condition of these Rules that by accepting a prize, the winner agrees to participate in promotional activity and St Luke’s Hospice reserves the right to use the name and address of the winner, their photograph and audio and/or visual recordings of them unless St Luke’s Hospice receives prior notification to the contrary.
  11. A unique, randomly selected lottery number will be issued when you either sign up to become a player or buy a single ticket, with the confirmation of entry. An alternate lottery number may be issued on request by a player provided that it has not already been allocated to an existing player.
  12. (a) You may cancel your lottery subscription at any time by notifying St Luke’s Hospice in writing, by telephone or via e-mail although any cancellation received after 1200 hours on a Wednesday may not be actioned until after the weekly draw. (b) Subject to 12(a), if you cancel and are still in credit you will stay in the draw until all credits have been played. We will refund you the amount you are in credit if requested at the time of cancellation. Unclaimed amounts and balances under £1 will be treated as donations. If you subscribe by direct debit or standing order, it is your responsibility to cancel this with your bank. (c) In the event that a player dies, upon receiving proper notification and proof of death, save that if no-one wishes to continue the subscription and a refund is not required the deceased’s unique lottery number will cease to be valid once the credit on that play has run out. If that player wins then those proceeds will go towards the deceased estate. (d) In the event that it is found that a player or ticket holder is either a non-GB resident or under 16 years of age, we will cancel the player’s or holder’s unique lottery number. We will endeavour to refund the lottery ticket payment and the player or ticket holder will no longer be eligible to participate in the lottery.
  13. St Luke’s Hospice reserves the right to decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery.
  14. Except as specifically set out in these Rules, and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded.
  15. Without prejudice to Rule 13, St Luke’s Hospice shall not be liable for:
    • Any loss or delay of any payment or communication sent by post, fax, and email or direct from a bank or building society.
    • Delays or failures in any software or other systems used by the management company which administers the lottery, or in the Banking system.
    • Any refusal by St Luke’s Hospice to accept registration or cancellation of a member and any event beyond the reasonable control of St Luke’s Hospice.
  16. St Luke’s Hospice’s decisions made in accordance with the Rules shall be final and binding.
  17. St Luke’s Hospice operate a complaints and disputes procedure, relating to the lottery, details of which are available by writing to St Luke’s Hospice. Complaints should be addressed to the Director of Fundraising either by telephone, in writing or via email. If a complaint is not resolved to the players satisfaction it will be referred first to the Chair-person for further consideration. Any complaint which is not resolved to the player’s satisfaction by the Chair-person and features the lottery functionality and or a transaction to enter the lottery will be re-designated as a ‘dispute’. Any player with a dispute will be offered ‘Alternative Dispute Resolution (ADR)’ using St Luke’s Hospice ADR Entity the Independent Betting Adjudication Service Limited (IBAS).
  18. St Luke’s Hospice is committed to protecting your privacy. By purchasing lottery entries you consent to the collection and processing of your personal details by us. Data collected from you is used lawfully in accordance with the Data Protection legislation and with St Luke’s Hospice’s Privacy Policy as posted on the website. St Luke’s Hospice’s Privacy Policy forms part of these Rules. Your data will be used solely for the purpose of processing lottery entries, subsequent entry into the lottery draw, informing you if you have won a prize and to enable St Luke’s Hospice to contact you with news, events and promotions about the charities. If you would prefer not to be so contacted then please advise the St Luke’s Hospice office in writing or by telephone.
  19. St Luke’s Hospice will not sell, rent or pass your personal data to unrelated third parties without your express prior permission.
  20. You may access the information held about you by contacting St Luke’s Hospice in writing.
  21. This lottery is a form of gambling. St Luke’s Hospice promotes responsible gambling and you are encouraged to gamble responsibly. St Luke’s Hospice is a member of the Hospice Lottery Association (HLA) and offers individuals access to support, information and advice by visiting BeGambleAware at
  22. A request to self-exclude, as defined by the Gambling Legislation, may be made by contacting the St Luke’s Hospice Office but you would not be
    able to enter or play any lottery for a period of 6 months from the date of self- exclusion.
    • St Luke’s Hospice has a procedure in place allowing an individual to self-exclude from any or all gambling products for a minimum of six months and up to five years and will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.
    • A customer who has made contact to request self-exclusion will be refused service and prevented from gambling in the selected products.
    • A request for self-exclusion will be available with immediate effect and with no “cooling off” period.
    • An individual must notify St Luke’s Hospice that they would like to self-exclude in writing. On being notified of the self-exclusion St Luke’s will send an information sheet to the individual so that they are aware of the consequences of self-exclusion.
  23. In the event that any provision of these Terms is held to be illegal, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions which shall continue in full force and effect.
  24. These Rules shall be construed in accordance with and governed by the laws of England and Wales.
  25. St Luke’s Hospice reserves the right to amend or modify these Terms and Conditions without prior notice.
  26. Customer funds are held in a separate client status bank account for all lottery plays so that customer funds are protected in case of insolvency. As per the Gambling Commission rating system this gives people a medium level of cover and arrangements have been made to ensure assets in the customer account are distributed to customers in the event of insolvency by our liquidators.

Registered in England under Company No. 2454552. St Luke’s Hospice (Harrow & Brent) is licensed and regulated in Great Britain by the Gambling Commission ( under account number 49814.

The Promoter is St Luke’s Hospice (Harrow & Brent), Kenton Grange, Kenton Road, Harrow HA3 0YG (Registered Charity No. 298555).

Person responsible: Jo Pearce

See Terms and Conditions

We are committed to fundraise responsibly and encourage responsible gambling. To play the St Luke’s Lottery you must be over 16.

If you or someone you know needs information or help with a gambling problem, please visit or Gamcare or call the national gambling helpline free on 0808 8020 133

T: 020 8382 8097



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