Single Point of Access

The Single Point of Access (SPA) Service is based at St Luke’s Hospice and is available to patients, carers and Health Care Professionals who need advice and support regarding End of Life Care.

The SPA provides advice and a co-ordination service through a single telephone number 24 hours a day seven days a week. Direct care can also be delivered through our rapid response team between the hours of 7am until 11pm. Please note that the visiting service is NOT available during the hours of 23.00 - 07.00am.

Our team is comprised of:

Trained Palliative Care Registered Nurses
Health Care Assistants
Project and Administrative Support

Referral criteria

1. Patient is identified as being within the last 12 months of life
2. Patient is an adult 18 years and over
3. Patient is registered with a Harrow GP and lives within 1 mile of Harrow border.

If your patient fits the above criteria please obtain consent from them for information sharing and send the LCA Specialist Palliative Care form with a SPA covering page by email or fax, please see contact information below.

Phone: 03000 200 224

Fax: 020 8382 8091

Our aims for the SPA

Improve patient experience by providing better coordinated care for those in the last year of life and facilitating real choice over the place of care and death.

Increase the percentage of patients at the end of life who achieve their preferred place of care and death.

Support organisations and teams to work together and develop the Harrow Palliative and End of Life Care Partnership.