Relief Assistant Manager – (Covering all Hospice Shops Harrow & Brent)

Contract: Permanent 30 hours / 15 hours available (flexible 7-day rota)

Salary: 30hr (£18,642.40 pa) / 15hr (£9,321.20 pa)

Location: Covering all Hospice Shops

Closing Date: Applications will be reviewed on a rolling basis

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the center of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of our incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Purpose and scope

As a Relief Assistant Manager, you will play a crucial role in supporting the day-to-day operations of our hospice stores across Harrow and Brent. You will work closely with Store Managers at various locations, stepping in during their absence to maintain high standards of customer service, working with staff and volunteers, and drive sales and fundraising efforts.

The ideal candidate will have previous experience of supervising a team as the role may require managing shops in the absence of the Manager. It is crucial that in the absence of a manager, the shop continues to run as effectively as when they are present.

You will possess excellent customer service skills, the ability to work within a team and manage volunteers, and a passion for working towards targets and supporting the Hospice.

You must be able to travel between our shops in the Harrow and Brent areas.

In return for your enthusiasm and dedication St Luke’s Hospice offers the following benefits:

26 days annual leave plus bank holidays (pro rata)

Hospice pension 3% employee contribution and 6% employer contribution

Life assurance scheme (opting into pension)

Access to our 24-hour employee assistant programme

Free onsite parking

Access to NHS Blue Light Card

If you’re ready to use your skills and passion to make a meaningful difference in the lives of patients and families in our community, we want to hear from you! Apply today to become our next Relief Assistant Manager at St Luke’s Hospice and join us in providing compassionate care and support when it’s needed most.

Please see the attached job description for further information.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employer and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.