Relief Assistant Shop Manager – St Luke’s Hospice

Contract: Full-time, hours as required (estimated at 37.5 hours per week, flexible 5-day rota including Saturdays)

Salary: £23,000 – £24,000 per annum

Location: St Luke’s Hospice Shops around Harrow and Brent

Closing Date: on a rolling basis

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Purpose and Scope To ensure that when covering the duties of a manager, the shop continues to run as effectively as when they are present. To raise funds for the Hospice by selling donated clothing and “bric & brac” to the public and to maintain effective working relationships with managers, colleagues, paid staff, volunteers, and community contacts.

Main Duties When covering the duties of a manager:

• Be responsible for the overall management of the shop.
• Hold a key to the shop premises when necessary.
• Open and close the shop, ensuring that the advertised trading hours are adhered to.
• Ensure that the shop premises are clean and tidy, and that Health and Safety regulations are observed.
• Encourage and accept donated goods for sale.
• Sort and prepare goods for sale and oversee a pricing policy for the shop.
• Ensure the best possible presentation and display of goods for sale.
• Be accountable for all monies in the shop, responsible for banking takings, completing weekly returns and petty cash records, and maintaining other required records.
• Coordinate and manage the work of shop volunteers and oversee the volunteer rota, ensuring sufficient cover when volunteers are unable to work their usual shift.

When covering the duties of a manager during holiday periods and in the absence of an Assistant Manager:

• Keep shop equipment and stationery requirements under review.
• Effectively attract, recruit, train, develop, and review volunteers in accordance with St Luke’s Hospice Shops policies and procedures.
• Assist in other duties as they arise.

Training

• Attend staff meetings and training courses.
• Receive full training in all aspects of the management and operations of the shop.
• Attend training sessions elsewhere as occasionally required.

Working Hours and Conditions of Employment

• Estimated at 37.5 hours per week; regular hours are 9:00 am – 5:30 pm, with a one-hour lunch break. Includes Saturdays with a weekday off provided.
• Holidays: Twenty-five days per year.
• Sick pay is payable.
• A contributory pension scheme is available.
• The position is subject to a three-month probationary period.
• Full conditions of employment will be issued upon commencement.

Person Specification

Essential:

• A clean, current full driving licence.
• Physically able to carry heavy boxes and bags of donated items (training provided).
• Good administrative skills.
• Good communication skills.
• Commitment to equal opportunities.
• Experience in working in retail.
• Excellent interpersonal skills and confidence in dealing with the public.
• Experience in keeping records.
• Experience in organising or managing the work of others.
• Experience in dealing with money.

Desirable:

• Charity retail experience.
• Experience or talent for making displays.
• Experience of working with volunteers.

Applicants are encouraged to inform us if any reasonable adjustments need to be made during any part of the recruitment process.

St Luke’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.