Retail Volunteering Development Manager
Contract: 37.5 hours per week
Salary: £27,500 plus performance retail bonus
Location: Dalston Garden HA7 1BU
Interviews will take place on a rolling basis
An exciting opportunity for experienced Retail Volunteering Development Manager to join Retail team!
The role of the Retail Volunteering Development Manager is to take responsibility for the current and future volunteering requirements of the Retail organisation. The role will include assessing, planning and implementing strategies for meeting those requirements. This role will involve collaboration across retail, the Hospice and external organisations, to support the retail business to recruit, train and retain volunteers.
Using expert knowledge of volunteering, work alongside the Regional Manager to design and deliver the volunteering plan to meet retail needs
Keep up to date with all current volunteer best practice within the industry
Set and achieve the pre-agreed targets for volunteer recruitment, training and retention and be accountable for the volunteering targets
Analyse weekly/monthly volunteering figures to assess trends and make recommendations to replicate success and address under-performance
Evaluate the organisation’s effectiveness in attracting volunteers
Analyse reasons for attrition and work with line managers to put in place appropriate remedies
Design and deliver appropriate volunteer engagement scores
Identify priority areas for recruitment and develop/implement targeted plans to grow volunteer participation. Make recommendations and work with field staff, shop managers and support the teams to deliver.
Demonstrate and advise on the online volunteer recruitment options for Retail
Be conversant with Hospice’s digital channels to promote volunteering
Have detailed knowledge of current recruitment materials and campaigns
Be innovative in approach to grow volunteering numbers.
Support managers to source local volunteers through groups and organisations. Open new sites, and support relocations, setting targets with retail teams and report on progress and outcomes. Ensure that each outlet has a bespoke volunteering plan
Volunteer Engagement / Recognition
Host volunteer listening groups to gather insights and make recommendations
Analyse engagement surveys and design action plans.
Ensure the volunteer recognition process is in place to recognise volunteers contribution and make recommendations for improvements
Promote service awards, volunteers of the year and other celebration events.
Training / Coaching
Deliver volunteering training session to field staff and managers as required
Deliver 1:1 coaching sessions.
Make recommendations for new materials that may be required
Design and deliver presentations to engage either within the Hospice or external organisations
Promote vocational qualifications that are available to volunteers.
Identify and make recommendations to address poor retention
Support and advise the Retail teams on best practice around retaining volunteers
Be fully up to date and knowledgeable on all current provider initiatives
Advise the Retail teams on appropriate external placements
Liaise with external providers to ensure that they comply with Hospice policy
Ensure that Hospice guidelines are adhered to when placing people and partnership agreements are in place
Support staff to contact suitable providers
Represent the Hospice at external recruitment events when required.
Able to speak with authority, knowledge and passion about all volunteering related topics
Liaise with shop/store managers to plan effective visits with specific planned outcomes
Develop links with other Hospice teams to share ideas and best practice for mutual benefit
Support with volunteer queries and complaints if required
Share personal success and best practice with the wider Hospice team.
Be fully aware of relevant legislation such as safeguarding, equality, diversity and inclusion
Be fully conversant with Hospice volunteering policies and advise retail teams on their implementation
Have thorough knowledge of data protection and advise on its application to volunteers
For complete list of duties please refer to Job description