St Luke's Hospice Lottery Terms and Conditions

The Lottery is operated by St Luke’s Hospice (Harrow and Brent), registered charity number 298555, company number 2141770, and is licensed with Harrow Council under The Gambling Act 2005. The Lottery is operated with a trading subsidiary, St Luke’s Hospice Harrow and Brent Charity Shops Ltd.  All proceeds are transferred directly to the Hospice to support its charitable work.

This policy describes the St Luke’s Hospice Lottery Terms and Conditions.

Policy Statement

These are the St Luke’s Hospice Lottery terms and conditions. By entering the lottery entrants agree to be bound by these rules.

Policy Detail: St Luke’s Hospice Lottery. Full terms and conditions

Upon receipt of a valid membership application, new members will be sent a welcome letter advising them of their randomly selected unique draw number created by secure computer software, and their personal membership number. The unique draw number is used in the weekly draw and the membership number is used for administrative identification. The lottery is computer based, and uses Donorflex Software provide by Care Data Systems, Patrick House,Lakeside Centre,180 Lifford Lane, Birmingham B30 3NU, who will certify that the software is truly random, in accordance with the requirements of the Gambling Commission.

In addition, single tickets will be available for £1, each uniquely numbered.

Accepted payment methods can be direct debit, cheque, debit/credit card or cash. Regular automated payment facilities can be set up by direct debit. Player’s authority is required to set up a regular automated payment using their Bank Account details.

Payment must be received in advance of entry. All subscriptions received at a sum of £1 per week payable in advance will be entered into the weekly draw using the unique draw number. The draw will normally take place each Thursday. However, if this is a Bank Holiday, it will take place on either the preceding working day or the earliest working day afterwards.

Any change in the draw date will be notified at least 28 days before the draw takes place, and will be published on the hospice website, on screens in the Hospice shops and in our e-newsletter and Hotline newsletter.

Prize winners are notified by post within 1 week of the draw taking place and the notification will include a cheque for the relevant amount. Weekly winning numbers are published on our website in our charity shops and at the Hospice reception. 

When a cash prize is awarded, this will be made by cheque in the name of the entrant only.
There will be 15 weekly cash prize winners.  Additional prizes may also be offered from time to time through our raffles or superdraws,  priced at £1 or £2.

St Luke’s Hospice reserves the right in exceptional and unforeseen circumstances to substitute any non cash prizes acquired for the lottery for a similar prize at St Luke’s Hospice’s absolute discretion.

St Luke’s Hospice promises to comply with all Data Protection Legislation requirements and protect your personal data.   Our data policy can be viewed here.

St Luke’s  Hospice cannot accept liability for any loss or damage suffered or arising from:

  • Loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system.
  • Delays or failures in any software or other systems used by St Luke’s Hospice for the administration of the lottery.
  • Any refusal by St Luke’s Hospice to accept registration of an individual as a member or the cancellation of a member.
  • Any event beyond the reasonable control of the hospice.

St Luke’s Hospice (Harrow and Brent), employees are permitted to play the Hospice Lottery and the annual draw.

Cancellation of membership can be carried out at any time although those received after 1pm on a Wednesday may not be actioned until after the weekly draw. Direct debit, cheque, card or cash players should contact the Hospice Lottery office by telephone, letter or email to cancel their membership.

Where members cancel and are still in credit, they will stay in the draw until all credits have been utilised. Any credit remaining under £1 will be treated as a donation to St Luke's Hospice.

We reserve the right not to accept an application, or to cancel an existing subscription without giving reason at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Lottery Administrator within 7 days. The decision of the Lottery Administrator will be final.

It is the responsibility of the player to advise us of any changes to their membership details. We will take all reasonable steps to contact winners but if unable to do so, all unclaimed or returned winning cheques will be held for six months, after which time they will be treated as a donation to St Luke’s Hospice. If we have a gift aid declaration, then gift aid will be claimed so please ensure you notify us of any change in your tax status.

An instruction to be self excluded, as defined in the Gambling Act 2005, from St Luke’s Hospice Lottery may be submitted in writing, faxed or telephoned through to the Lottery Office or completed via our website. Customers wishing to use this facility will not be able to rejoin the lottery for a minimum of 6 months from the date of exclusion. Please download a self exclusion form here.

The Gambling Act 2005 confirms that St Luke’s Hospice (Harrow and Brent)  has a statutory duty to verify that members and potential members are over the age of 16, the minimum age allowed for anyone to play a lottery. It is an offence for anyone under the age of 16 to participate in a lottery. The Lottery is only open to UK residents. St Luke’s Hospice (Harrow and Brent) will, where necessary, carry out checks to verify this requirement, including seeking confirmation from relevant Agencies who can provide such information.

The minimum age for participating in the St Luke’s Lottery is 16 and all publicity materials must state this.

St Luke’s will check the age of customers attempting to buy tickets in a face to face situation who appear to be, or are suspected of being underage by asking for proof of age:  driving license or passport.

If St Luke’s receives a postal or online lottery application for someone who appears to be underage (because of previous participation in an event for which they registered as a child (eg Santa Dash or Bubble Run), we will query the application with their parent or guardian.

St Luke’s will ensure that the procedure for age verification is included in training for all staff and volunteers who sell lottery tickets in shops and at events, and also  for those who process postal sales.

This lottery is a form of gambling.  St Luke’s Hospice (Harrow and Brent), limits the maximum number of entries to £10 per person, per week.

St Luke’s Hospice (Harrow and Brent)  is a member of The Hospice Lotteries Association, which on behalf of its members makes a financial contribution towards the Responsible Gambling Trust (RGT). The Hospice Lotteries Association website has a page dedicated to RGT and also GAMCARE, the leading organisation that provides practical help to problem gamblers. Further support can be found at

All complaints and disputes will be dealt with in accordance with our complaints policy, a copy of which is available from the Lottery Office or click here.

In the event a complaint or dispute cannot be resolved then it will be referred to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd (IBAS).

St Luke’s will review and assess this policy on a regular basis in the light of any changes or developments in legislation as announced through the Hospice Lotteries Association.

St Luke’s Hospice (Harrow and Brent) reserves the right to amend or modify these terms and conditions. Members of the Lottery will be notified of any changes 28 days before they apply. These changes will also be published on the Hospice website and on the display screens within the Hospice shops.


Director of Fundraising shall have overall responsibility to ensure that the policy is fit for purpose, disseminated throughout the organisation, and available to St Luke’s Hospice (Harrow and Brent) lottery players.