Our promise to our supporters: Privacy

What personal information we collect

Personal information is anything that can be used to identify you. For example, it can include your name, date of birth, email address, postal address and telephone number,  as well as information relating to your health or personal circumstances.We collect personal data from you when you ask us to send you publications or newsletters, order products and services from us, make a donation to us, fundraise on our behalf, and sign up for events.

How we use your information

We use your data for internal administrative purposes (for example to send you thank you letters, event tickets, remind you when your lottery subscription is due).

We will use your information to claim Gift Aid (when you have signed a Gift Aid declaration).

We use your personal information to make sure that we send you the information which will match your personal interests (for example to send you information about the social or sporting events, campaigns, volunteering and fundraising which may match your interests).

We will use your data to send you our newsletters, fundraising communications, invitations to events and general news about the hospice.

We may also collect information about you from other sources which will help us to provide you with information about topics which may be of interest.  (For example we may look at events that you have taken part in, sporting interests,  and  information from trade directories and public records to create a profile of your interests and preferences). We will also use the Mosaic Postcode Classification System to target communications appropriately.

We use your personal information to look into, and respond to any queries or complaints that you may have.

We will never sell or share your details to any other organisations for marketing

We will never sell or share your information to third parties for marketing purposes. However, we may disclose your information to third parties where we use the services of other organisations to administer or process transactions on our behalf  (for example banks who process direct debits, mailing houses who post out our communications and IT service providers), we use strict procedures and security features to prevent unauthorised access and all these organisations have signed a non disclosure agreement.

How we make sure that your information is accurate and complete

Once a year we check your data against publicly available sources (Royal Mail, Experian, Equifax records and records of deaths)  to make sure that is correct and complete and to eliminate any errors (for example errors due to handwriting on a form being misread,  incomplete or missing postcodes or incorrect telephone numbers).

All our direct marketing includes a form which you can use to tell us about any errors, or changes to your name and address, or to tell us how you would like to be contacted.

How we use cookies

For more detail about data privacy on the St Luke’s Hospice website please go to http://www.stlukes-hospice.org/cookie-policy page.  This page also includes instructions on how to disable cookies if you don’t want them to be used.

If you're 16 or under

If you're aged 16 or under, you must get your parent/guardian’s permission before you donate to, purchase items from, or provide any personal information to St Luke’s.

Accessing and updating your personal information

If your details change, or if you would prefer not to receive communications from us please email myinformation@stlukes-hospice.org, or call 020 8382 8030 or alternatively write to us at St Luke's Hospice, Kenton Grange, Kenton Road, HA3 0YG.  If you want to make a subject access request on the information we hold about you please also contact us on the details above.

Changes to this policy

We may change our privacy policy from time to time and will tell you about any changes at www.stlukes-hospice.org

This policy was last updated in June 2018.

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