Enabling people to stay at home
Our Hospice at Home and Community Palliative Care Team look after patients and their carers who prefer to be supported at home, enabling them to stay in familiar surroundings rather than being admitted to hospital or to the St Luke’s inpatient unit.
Palliative Helpline
Our Palliative Helpline provides patients and families with a number that they can phone day or night to access advice, support and emergency care.
Hours of operation:
24 hour, 7days a week (home visit before 9pm).
Phone: 0300 020 0224
Email: haroccg.palliativehelpline@nhs.net
As an ambulance clinician I have referred patients to St Luke’s Hospice on a few occasions via Helpline. I’ve also spoken with St Luke’s directly for advice and help with patients that have entered the final stages of life at home to ensure they are comfortable. St Luke’s team is always a pleasure to deal with and have a genuine wish to help ambulance crews whenever they can to benefit the patients we see. Using the Helpline makes this much easier and can speed up the referral process ensuring that patients get the help they need in a timely manner, reducing patient discomfort
Ambulance Crew member.
Wellbeing Services
Our team of doctors, nurses, healthcare assistants and the patient and family support team are available to help patients who attend for all or part of the day, or for outpatient sessions. Patients, carers and hospice staff work together to choose activities, treatments and therapies which will help to improve their independence, health, wellbeing and confidence.
Inpatient Unit
Our 12 bedded inpatient unit provides 24-hour nursing and medical care, supported by our patient and family support team, physiotherapy and complementary therapy services. Patients can be admitted from home or hospital, for the purpose of controlling physical symptoms, emotional or family support, respite, a mixture of these, or sometimes care at the very end of life.
Patient and Family Support
We provide counselling and psychological support to patients and families who are being cared for in the hospice or by our home care teams. We also provide bereavement support, to help them find a way forward during what is often a very stressful time.
Support for other healthcare professionals
Our educational programme includes work with GPs, care home staff, social services and nursing colleagues in the hospitals and primary care. We also provide student placements for nurses and GPs, and support for care homes.
