Caring for People in Harrow & Brent

Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by St Luke’s Hospice (The Hospice). 

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Compliance Manager at Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

UK GDPR requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z5329161.

Information collected

We collect information from visitors to this website through the use of online forms, email hyperlinks and every time you email us your details. We also collect information about the transactions you undertake through the PayPal site, including details of payment cards used. We collect additional information automatically about your visit to our website. Please see our cookies policy for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

  • providing and personalising our services
  • dealing with your inquiries and requests
  • fundraising
  • maintaining information as a reference tool or general resource
  • providing reservation or booking services
  • carrying out market research campaigns
  • providing you with information about products and services

We will send you information according to the preferences you submitted via our data capture form. If you would like to change these preferences at any point, please email The Hospice at Alternatively, you can also write to us at St Luke’s Hospice, Kenton Grange, Kenton Road, Harrow Middlesex, HA3 0YG.

Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

UK GDPR recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information race and religious beliefs – this list is not exhaustive. We do not usually collect special categories of data about our supporters.

However, we will collect sensitive data where necessary for example in cases where there is a statutory requirement.

You also consent to our transferring your information to countries or jurisdictions which may not provide the same level of data protection as the UK, if necessary for any of the above purposes. If we do make such a transfer, we will, if appropriate, put in place a contract to ensure your information is properly protected. 

If you do not want us to use your information then let us know by emailing

Your Rights

Under the General Data Protection Regulation, which came into force on May 25th, 2018, you have the following rights:

  • The right to access your personal information
  • The right to edit and update your personal information
  • The right to request to have your personal information deleted
  • The right to restrict processing of your personal information
  • The right to object processing of your personal information
  • The right to lodge a complaint with a supervisory authority

To address your rights as listed above please contact our Information Governance team at


Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. 

If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact us at or telephone 020 8382 8000.

Google Analytics

This site uses Google Analytics ( to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from and to track your page visits within the site.

Protecting your Information

We have security procedures, rules and technical measures to protect your data. Your data will be kept in a secure environment with access restricted on a need to know basis.

We don’t keep your data for longer than is necessary for the purpose for which it is obtained, in accordance with our internal policies. Health Care Records are initially retained for eight years from the date of the last interaction, after which point they are archived.

Other departmental records including fundraising, employee records and finance are all held for a period of 6 years.

Misuse of our website

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.


Please note that this privacy policy is subject to change from time to time. It was last reviewed in April 2021.

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