Shop Manager – Harrow Weald Dual Site

Contract: Permanent contract 37.5 hours per week (flexible 7 day rota)

Salary: £32,992.00 per annum

Location: Harrow Weald, HA3 6EJ

Closing Date: 13th October 2025

Join Our Team: Shop Manager Needed!

Are you passionate about making a difference in your community? Do you thrive in a dynamic environment? St Luke’s Charity Shop is seeking s Shop Manager to join our dedicated team.

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and scope

To raise funds for the Hospice by selling donated items of clothing, household items and bric a brac to the general public.

To comply with St Luke’s Hospice Charity Shops procedures and policies.

To maintain effective working relationships with managers, colleagues, paid staff, volunteers and community contacts in order to achieve business objectives and create a positive and happy atmosphere.

To provide a courteous and helpful service to the public.

To promote the work of the Hospice to the general public.

Main Duties:

• Holding a key to the shop premises
• To be responsible for the overall management of the shop..
• Opening and closing the shop, and ensuring that the advertised trading hours are adhered to.
• Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.
• Encouraging and accepting donated goods for sale.
• Sorting and preparing goods for sale, and overseeing a pricing policy for the shop.
• To be accountable for all monies in the shop, to be responsible for banking the takings, for completing weekly returns and for petty cash in the shop, and maintaining other records as required.
• To keep under review shop equipment and stationery requirements.
• Effectively attract, recruit, train, develop and review volunteers in accordance with St Luke’s Hospice shops policies and procedures.
• To co-ordinate and manage the work of the shop volunteers and over-see the volunteers rota.  To be prepared to ensure sufficient cover when volunteers are unable to work their usual shift.
• To ensure the best possible presentation and display of goods for sale.
• To attend regular staff meetings.
• To be prepared to work in another of the St Luke’s charity shops outlets if and when required.
• To assist in other duties as they arise.
• To coordinate and manage the work of the shop volunteers and oversee the volunteers rota.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.