Personal information

We are St Luke’s Hospice, a voluntary sector care provider who provides Palliative and End of Life Care services for those patients who will no longer benefit from proactive treatment for their condition and for their carers and relatives.  We provide inpatient services, community services, ambulatory care services in our Woodgrange Centre, patient and family support services and bereavement services.

St Luke’s manages patient information in accordance with existing laws (eg the Data Protection Act 1998) and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and  the Information Commissioners Office (ICO) who is responsible for enforcement of the Data Protection Act.

Our pledge to you: how we will use, store and share your information

In order for the Hospice to provide you with the highest standard of care, we require up-to-date accurate information about you and your family or carers.  This information will ensure that the care we provide will meet your needs, both in the hospice environment and when we care for  you at home.  You can help by giving us details about yourself to enable appropriate care for you, letting us know of any changes in your circumstances, or family circumstances, or if we have any incorrect details.  

We will use this information to provide you with the most appropriate treatment and good quality care that meets your personal needs. Your information may also be used to teach and train staff and for statistical purposes.  If we do use your information in this way any identifying personal information will be removed or anonymised.  

We will routinely share information concerning your care and healthcare with other professionals involved in your care unless you specifically request us not to.  

Everyone working for the hospice has a legal duty to keep your information safe and confidential.  The Contract of Employment for all staff and the Confidentiality Agreement signed by all Hospice volunteers requires that they comply with the Data Protection Act and all the policies covering Information security and governance.

Your information rights

You have the right to:

Know how we will use your personal information  

Access your medical records following a written request

Object to us using your information

Ask us to change or restrict the way in which we use your information

Tell us about any corrections you want to make to your record.

Who do I contact if I would like to know more or have any concerns

If you would like to know more about how we use your information or if you have concerns about it please  speak with one of your hospice nurses or doctors.    

Please also see Patient Information Sharing.