Assistant Shop Manager – St Luke’s Hospice

Contract: Full-time (or Pro Rata for part-time hours), flexible 5-day rota including Saturdays

Salary: £20,372.40 per annum (Pro Rata for part-time hours)

Location: Various St Luke’s Shops around Harrow and Brent

Closing Date: on a rolling basis

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Purpose and Scope To support the Shop Manager in achieving business objectives and ensure the shop continues to run effectively in their absence.

Main Duties

• Be responsible for the overall management of the shop in the Manager’s absence.
• Hold a key to the shop premises during the Manager’s absence.
• Open and close the shop, ensuring that the advertised trading hours are adhered to.
• Ensure that the shop premises are clean and tidy and that Health and Safety regulations are observed.
• Encourage and accept donated goods for sale.
• Sort and prepare goods for sale, and oversee a pricing policy for the shop.
• Be accountable for all monies in the shop, responsible for banking takings, completing weekly returns, managing petty cash, and maintaining other required records.
• Keep shop equipment and stationery requirements under review.
• Effectively attract, recruit, train, develop, and review volunteers in accordance with St Luke’s Hospice Shops policies and procedures.
• Coordinate and manage the work of shop volunteers and oversee the volunteer rota, ensuring sufficient cover when volunteers are unavailable.
• Ensure the best possible presentation and display of goods for sale.
• Attend staff meetings when required.
• Be prepared to work in other St Luke’s charity shop outlets if required.
• Assist in other duties as they arise.

Training

• Full training will be provided in all aspects of shop management and operations.
• Attendance at training sessions elsewhere may occasionally be required.

Working Hours and Conditions of Employment

• Estimated at 37.5 hours per week; regular hours are 9:00 am – 5:30 pm, with a one-hour lunch break. Includes Saturdays with a weekday off provided.
• Holidays: Twenty-five days per year.
• Sick pay is payable.
• A contributory pension scheme is available.
• The position is subject to a six-month probationary period.

Equal Opportunities St Luke’s Hospice is committed to equal opportunities for all present and potential staff and patients. All employees and volunteers are expected to understand, support, and apply this policy to ensure all individuals are treated with respect, dignity, courtesy, fairness, and consideration.

Mission & Core Values All Hospice staff are expected to work in line with St Luke’s Mission & Core Values, which influence how all work activities are undertaken. The Mission and Core Values are an integral part of all job descriptions, probationary periods, and performance and development reviews.

Additional Notes This job specification may be modified in light of development and changing circumstances. The post holder should be prepared to undertake any further duties that arise as the post develops. All nursing staff may at times be required to work in other parts of the Hospice, commensurate with the roles and responsibilities outlined in this job description.

Person Specification

Essential:

• Physically able to carry heavy boxes and bags of donated items (training provided).
• Good administrative skills.
• Good communication skills.
• Commitment to equal opportunities.
• Experience dealing with the public.
• Experience keeping records.
• Experience organising or managing the work of others.
• Experience handling money.

Desirable:

• Experience working in retail.
• Experience or talent for creating displays.
• Experience working with volunteers.
• A clean, current full driving licence.

Applicants are encouraged to inform us if any reasonable adjustments need to be made during any part of the recruitment process.

St Luke’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.