Donation Centre Assistant (Including Driving

Contract: Permanent contract 37.5 hours per week Monday to Sunday on a flexible 7 day rots

Salary: £24,002.90 per annum

Location: Waverley Industrial Park, HA1 4TR (will also on occasion involve working in our other shops based in Harrow & Brent)

Closing Date: Applications to be considered on a rolling basis

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and scope

To support the Warehouse Supervisor in the day-to-day operations of the warehouse. This role includes assisting warehouse staff and volunteers, providing customer service to donors, supporting the distribution of goods to retail shops, driving a company vehicle, and covering duties on the furniture van during staff absences.

Main Duties

Specific Duties

• Welcome and assist members of the public who are donating goods.

• Promote and register new donors for Gift Aid to maximise fundraising potential.

• Supervise and support warehouse volunteers alongside the Donation Centre Manager, fostering a positive and inclusive work environment.

• Sort and prepare donated goods for sale, ensuring compliance with Trading Standards regulations.

• Maintain cleanliness and organisation in the Donation Centre, following Health & Safety guidelines.

• Assist in preparing daily job sheets and provide instructions to drivers when the Donation Centre Manager is unavailable.

• Communicate with retail shops to ensure timely and adequate stock distribution.

• Identify and direct high-value items to the eBay department for online sale.

• Hold a keyholder role, opening and closing the premises as needed.

• Able to assist with any other duties that may arise i.e. in absence of Donation Centre Manager

• Provide ad hoc support across roles within the Donation Centre and Superstore, including serving customers, restocking, or covering for absent colleagues.

• Complete necessary paperwork, including Health & Safety records, volunteer documentation, and general record-keeping.

• Support logistics by driving stock to shops or working as a driver or driver’s mate on the furniture van during periods of staff leave.

• Answer donor enquiries and manage booking requests when required.

Additional Requirements:

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.