Head of Estates & Operations

Contract: Permanent, Full-time (37.5 hours per week and on call responsibilites)

Salary:  £56,000 per annum

Location: St Luke’s Hospice, HA3 0YG

Closing Date: 6th March 2026 (9am)

About us

St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.  

Founded by local communities in 1987, we have been providing free expert end of life care and support to local people both in the community and from our beautiful Kenton Grange building, surrounded by tranquil gardens.

Two thirds of our care is provided in the comfort of peoples’ homes, as we respect that this is where most people would like to be looked after. Our specialist community team of nurses helps people to manage more complex needs whilst our Hospice at Home team supports people to remain in their own homes by providing practical care and support.

Our inpatient unit (IPU) at Kenton Grange cares for people in their final days, providing intensive care to help get symptoms under control or give respite care. Many of the people who are cared for in our IPU go home again.

Job Summary

St Luke’s Hospice is looking for an experienced Head of Estates & Operations to lead the delivery of safe, compliant and welcoming environments across our hospice, retail shops and warehouse.

This is a senior leadership role with strategic and operational responsibility for estates, facilities, health & safety, housekeeping and key outsourced services. You’ll play a critical role in ensuring our buildings and services support outstanding patient care, now and into the future.

What you’ll be responsible for

• Leading the Estates & Facilities teams and external contractors
• Ensuring full statutory compliance across health & safety, fire and building safety
• Delivering the estates strategy aligned to clinical, retail and organisational priorities
• Overseeing maintenance, PPM programmes and capital developments
• Managing estates budgets, contracts and value for money
• Providing expert assurance and reporting to senior leadership and trustees

About you

You’ll be a confident estates or facilities leader with strong experience in compliance, contract and budget management. You’re comfortable operating at both strategic and operational levels, leading teams, managing risk and working collaboratively across an organisation. Experience in healthcare or a regulated environment is desirable.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is subject to amendment in consultation with the post holder.

If you would like to speak informally to Fran Deane, Director of Operations, about the role, please call on 020 8382 8000 (Ext 363).

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.