Individual Giving Officer
Contract: Permanent
Salary: £35,000 per annum
HOURS OF WORK: Full time, 37.5 hours (Monday to Friday)
Closing Date: 7th April 2026 (9:00am)
Join Our Team!
Are you passionate about making a difference in the lives of those in need? Do you thrive in a collaborative environment where your skills can shine? If so, we have the perfect opportunity for you!
St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.
The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient but also includes supporting the people closest to them.
The NHS funds 40% of the cost of St Luke’s services, which means the care of 6 out of 10 of our patients is funded by our community making donations, taking part in events, supporting our shops and making gifts in wills. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who give us their time to support the best possible end of life care for local people.
Job Purpose & Scope
To lead the delivery and optimisation of St Luke’s cash, regular giving and lottery programmes, driving acquisition, retention and income growth within these defined income streams, under the strategic direction of the Individual Giving Manager. Implement and optimise supporter journeys for cash regular giving and lottery supporters in line with the agreed Individual Giving framework, ensuring coordinated stewardship across income streams. Lead the operational delivery of multi-channel campaigns for cash appeals, regular giving and lottery, including briefing, data selection, scheduling and performance tracking.
Ensure accurate and timely recording of cash, regular giving and lottery supporter activity within the CRM, working collaboratively with Supporter Care to maintain data integrity.
Support the development and implementation of tailored supporter journeys to core individual giving supporter groups to maximise average lifetime value, improve retention rates and deliver outstanding supporter experience.
Main Duties & Responsibilities-:
Acquisition-
- To support the Individual Giving Manager in the delivery of day to day cash and regular giving appeals, lottery campaigns and digital activity for new and existing supporters.
- To support production of campaign briefs, timing plans and KPIs against agreed budgets, across direct mail, digital channels and new acquisition and retention methods.
- To work collaboratively with colleagues across the organisation in support of programme deliverables.
- To work closely with Supporter Care and the wider team to support the management of response handling to campaigns.
- To check data files to ensure they are fit for purpose and imported to service level agreements.
- To support approval processes to ensure campaigns meet Governance and Brand Reputation compliance measures.
- To work with third party agencies in delivery of day to day programme actions and to ensure that all activity reflects the values of the charity.
- To confirm third party invoices for approval, tracking against expenditure log.
Retention and stewardship
- To deliver supporter journeys, understand their impact and support optimising new journeys across all touchpoints, to maximise lifetime value and supporter experience.
- To support the creation of supporter journey principles and business contact rules to inform future targeting and build of automated journeys.
- To establish ways to measure, track and report on supporter experience across different audiences.
- To support the development, implementation of impact reporting for a range of supporter journeys in collaboration with the supporter care and communications team.
General
- Work closely with the supporter care team to ensure the CRM is updated with all relevant information.
- Work closely with the communications team to test and develop a range of digital marketing content, including individual giving and Hospice email communications, social media and website content to drive income from existing supporters and attract new supporters.
- Support the research and development of existing and new fundraising initiatives and take a data driven approach to continually test, learn and improve individual giving activity.
- Operate within set budgets and support the Individual Giving Manager to achieve income targets as outlined in the fundraising plans.
- To contribute to the wider Fundraising team, taking a proactive approach to working in a collaborative environment.
- To seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience.
- To work collaboratively across the fundraising and comms teams to ensure programmes are integrated and that opportunities to maximise lifetime value of supporters are leveraged to achieve wider fundraising impact goals
Want to hear directly from us? Join our Ask Us Anything Webinar on Thu 26 March @1pm:
Webinar BITLY: https://bit.ly/4urdmrB
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.
Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
