Reception Volunteer

Job description

Location: St Luke’s Hospice, Kenton

Various Shifts Available: Monday – Friday 8am-1pm & 1pm-6pm Saturday & Sunday 10am-2pm & 2pm-6pm

Do you like meeting people or have call handling experience? We need people to join our team of friendly Volunteers to offer a warm welcome to visitors and callers to the Hospice.

Each volunteer shift on Reception is typically 5 hours and we ask for a commitment of a minimum of one shift every 2 weeks.

Previous Admin, Customer Service or Reception experience is desired but not essential as full training will be provided – all you need is a friendly, willing and helpful attitude.

Please note this is an unpaid volunteer role.

Duties Include:

• Meeting and greeting all visitors to the Hospice with warmth, courtesy and efficiency
• Notifying nursing staff that a patient/visitor has arrived and that they are ready to receive them
• Escorting the patient/visitor to the appropriate unit is required
• Ensuring that any other queries are dealt with by the appropriate member of staff
• Providing refreshments for those waiting in Reception Finding a place of privacy for those distressed
• Receiving and sorting post Switchboard management maintaining a “message book” system for other receptionists
• Replenishing water in floral displays in the Reception area
• Maintaining sufficient stationery stock for Reception use
• Dealing with lottery draw tickets
• Dealing with incoming donations
• Ensuring that the Reception area is neat and tidy at all times

What we are looking for:

• Good organisational skills
• Good communication and interpersonal skills

What we can offer:

• The opportunity to gain experience, develop skills or put your existing skills to use
• The chance to work with a friendly team and make new friends
• Flexibility to fit with your lifestyle
• The sense of fulfilment from helping to support St Luke’s Hospice
• Reimbursement of reasonable travel expenses (capped)

If you want to join the team, or would like more information or a chat about the role, apply today and one of the Volunteer Team will contact you directly to discuss.

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