Palliative Helpline Lead (Pall24)

Contract: Full time, permanent (37.5hrs per week)

Salary: £55,136.08 – £62,058.39 plus London allowance (depending on experience)

Location: Integrated Care Co-ordination Hub, Kenton (primary base), with regular travel to St Luke’s Hospice and other partner sites across North West London in line with service requirements.

Closing Date: 25th August 2026

As part of the requirements of the NWL ICB model of care, this service will provide support for patients and families 24 hours a day. Therefore, the post holder may be expected to work shift patterns including night shifts as part of the service development.

Are you an experienced senior nurse ready to lead an innovative 24-hour specialist palliative care service across North West London?

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

The Role

St Luke’s Hospice is seeking an ambitious and compassionate clinical leader to become our Pall24 Lead, providing strategic and operational leadership to a new service supporting patients and families across six London boroughs.

Based within the Integrated Care Co-ordination Hub in Kenton, you’ll work at the heart of a multidisciplinary system alongside paramedics, NHS 111 clinicians and Frailty Consultants, helping to deliver responsive, high-quality specialist palliative and end-of-life care.

This new and innovative service will cover 6 boroughs of northwest London and will be based in the Integrated Care Co-ordination hub within Kenton giving you access to a dedicated multidisciplinary triage centre that directly connects you with paramedics, NHS 111 and Frailty consultants.

St Luke’s Hospice is looking for an experienced and compassionate clinical leader to join our senior leadership team as Pall24 Lead. This is an exciting opportunity to shape and develop our 24-hour specialist palliative care service, ensuring patients and families receive outstanding, responsive, and person-centred end-of-life care.

As Pall24 Lead, you will provide strategic and operational leadership to the Pall24 team, working closely with the Director of Nursing and Clinical Services, Medical Director, and multidisciplinary colleagues to deliver a safe, high-quality, evidence-based service. You will play a pivotal role in developing integrated care pathways, strengthening partnerships across health and social care, and driving continuous improvement to meet the changing needs of our community.

The successful candidate will have the opportunity to make a tangible impact on patient care and staff experience and service performance while developing their own leadership skills with a supportive senior leadership team.

If you are a passionate senior nurse with strong leadership experience with significant experience in palliative care and a commitment to delivering exceptional palliative and end-of-life care, we would love to hear from you.

Why Join St Luke’s Hospice?

• Lead the development of a new and innovative service across six North West London boroughs.
• Work alongside NHS partners in an integrated care environment.
• Join a supportive and forward-thinking senior leadership team.
• Make a direct impact on patient care, staff development and service innovation.
• Access opportunities for continued professional and leadership development.

If you are interested in joining the Hospice, you can click on the apply button below to fill out an application form.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.