Palliative Helpline (Pall24) – Registered Nurse (Development Post)
Contract: Full time, permanent (37.5hrs per week) – Part time would be considered
Salary: £29,259.21 – £35,618.43 plus London allowance depending on experience
Location: Based at St Luke’s Hospice and working across the geographical boundaries of NHS Brent & Harrow GP registered patients, HA3 0YG
Closing Date: 23rd June 2025
As part of the requirements of the NWL ICB model of care, this service will be developed to provide support for patients and families 24 hours a day. Therefore, the post holder may be expected to work shift patterns including night shifts as part of the service development.
Are you a Registered Nurse with a passion for end-of-life care, looking to take the next step into a Senior Registered Nurse role?
St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.
The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.
We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.
The Role
We are seeking a motivated and compassionate nurse to join our team in this development post. You’ll be supported to grow into a role that provides clinical advice, triage, coordination, and crisis support for patients with life-limiting illness and their families across Brent and Harrow.
What You’ll Be Doing
- Triaging and responding to telephone calls, referrals, and urgent care requests
- Coordinating care in collaboration with senior nurses, GPs, Hospice at Home, and community services
- Providing face-to-face crisis visits with the support of senior colleagues
- Navigating patients through the right services including urgent bridging care packages
- Contributing to improving clinical standards and the quality of care
- Accurately recording patient information and activity in line with data protection and hospice policy
What We’re Looking For:
- Registered Nurse (NMC)
- Experience in community nursing, oncology or palliative care
- Comfortable with shift work (including nights as the service develops)
- Strong communication and clinical triage skills
- Compassionate, professional, and able to work both independently and as part of a team
- A car driver/owner (essential due to the nature of the role)
What You’ll Gain:
- A structured development role with mentorship and supervision
- Opportunities to build experience in telephone triage, crisis intervention, and palliative care coordination
- Access to training, quality improvement, and multi-disciplinary learning
- The chance to shape and contribute to an innovative and growing palliative helpline service
If you are interested in joining the Hospice, you can click on the apply button below to fill out an application form.
St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
