Palliative Helpline (Pall24) Senior Nurse / Pall24 Paramedic
Contract: Full time, permanent (37.5hrs per week) – Part time would be considered
Salary: £37,182.84 – £44,774.47 plus London allowance depending on experience
Location: Based at St Luke’s Hospice and working across the geographical boundaries of NHS Brent & Harrow GP registered patients, HA3 0YG
Closing Date: 30th September 2025
As part of the requirements of the NWL ICB model of care, this service will be developed to provide support for patients and families 24 hours a day. Therefore, the post holder may be expected to work shift patterns including night shifts as part of the service development.
Are you a Registered Nurse or Paramedic with a passion for expert end-of-life care and the confidence to support patients and families during critical moments?
St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.
The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.
We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.
The Role
St Luke’s Pall24 service offers round-the-clock, compassionate support to individuals with life-limiting illnesses, their loved ones, and fellow healthcare professionals. We are seeking a Senior Nurse or Paramedic—or a committed Registered Nurse ready to take the next step in their career—to lead urgent frontline responses, provide specialist telephone advice, and deliver hands-on care in crisis situations.
What You’ll Be Doing
- Triage urgent referrals and calls with confidence and clinical judgement
- Provide telephone advice and arrange care packages in partnership with Hospice at Home services
- Make crisis home visits to assess, support, and manage urgent needs
- Coordinate with health and social care partners, ensuring seamless patient-centred care
- Supervise and support Healthcare Assistants in delivering high-quality community-based palliative care
What We’re Looking For:
- Registered Nurse (NMC) or Registered Paramedic (HCPC)
- Minimum 2 years’ recent community or palliative care experience
- Proven ability to manage complex clinical situations, both remotely and face-to-face
- Strong knowledge of palliative and end-of-life care pathways
- Confident with lone working and able to make safe, informed decisions under pressure
- Car driver/owner essential
This is more than just a clinical role — it’s your chance to be there for people in their most vulnerable moments. Join St Luke’s Hospice and help us set a new standard for out-of-hours palliative care.
If you are interested in joining the Hospice, you can click on the apply button below to fill out an application form.
St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
