Caring for People in Harrow & Brent

Superstore Shop Manager (New Waverley Store)

Contract: Permanent contract 37.5 hours per week (flexible 6/7 day rota)

Salary: £28,548 per annum

Location: Waverley Industrial Park, Harrow (covering other hospice shops ad hoc if needed)

Closing Date: 18th January 2024

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the center of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Purpose and scope

The Manager of St Luke’s Hospice Waverley Superstore Charity Shop is responsible for the overall management of the charity shop. This includes managing the day-to-day operations of the store, ensuring it is properly staffed, and overseeing the inventory and financial management of the shop.

The Manager is also responsible for maintaining a positive relationship with customers, donors, and volunteers, and ensuring that the shop is meeting its financial and fundraising goals to support the work of St Luke’s Hospice.

Main Duties

Plan and organise events and promotions to increase footfall and awareness of the shop

Develop and implement strategies to drive sales and achieve fundraising goals

Maintain accurate financial records and manage the shop’s budget to ensure profitability

Opening and closing the shop, and ensuring that the advertised trading hours are adhered to.

Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.

Encouraging and accepting donated goods for sale.

In return for your enthusiasm and dedication St Luke’s Hospice offers the following benefits:

26 days annual leave plus bank holidays

Hospice pension 3% employee contribution and 6% employer contribution

Life assurance scheme (opting into pension)

Access to our 24-hour employee assistant programme

Free onsite parking

Access to NHS Blue Light Card

For a full list of duties, please refer to the Job Description attached.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

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